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Kate_italy
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Flag Post

‎11-07-2019 07:14 AM

HP Recommended
Product: Pavillion g6
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone!

I have a black Instant Ink cartridge that is continuously showing a Cartridge Error on the printer. I have followed all the steps suggested in previous posts and by the Virtual Assistant (printer reset, firmware update, cleaning cartridge and contacts, etc.) but with no luck at all.

 

I cannot receive a new cartridge from Instant Ink because of cartridge error.  My printer is a HP Envy Photo 6230 All-in-one.

I need a new cartridge asap, I work from home and I cannot wait no longer.

Any help to fix the issue would be really appreciated!

Thank you very much!

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