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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎11-12-2019 09:01 AM

HP Recommended
Product: HP Photosmart Premium C310a
Operating System: Microsoft Windows 10 (64-bit)

I have recently started to have a problem with my all-in-one printer/scanner (HP Photosmart Premium C310a). No updates have been carried out recently. In an attempt to recover from this issue I have attempted to re-install the HP software, but continually get the following error message when attempting to scan a document to my computer (also HP):

 

A required software component was not found or was improperly installed. Reinstall the HP Photosmart software that came with the device, and try scanning again.

Extended error information shows the following 8, [(8, 102, 0)}

 

I've also seen a error code of 8,[(8, 0, 0)]

 

Can anyone shed some light on what is happening and how I can fix the issue?

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