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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎11-12-2019 09:52 PM

HP Recommended
Product: HP Officejet Pro 6978
Operating System: macOS 10.15 Catalina

When I go to scan a document on my Mac using the macOS Catalina using the HP Easy Scan software, I get a error message when I try to scan using my flatbed scanner. I went in the edited my scanning options and selected to scan using the flatbed scanner. When I click on the scan button I receive the message below:

 

Automatic Document Feeder is Empty

No items were detected in the Automatic Document Feeder. Please place your originals into the Automatic Document Feeder and start the scan again.

 

Any help on this would break greatly appreciated!

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