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Instant Ink cartridge error

HP Envy photo 6200
Microsoft Windows 10 (64-bit)

This is a copy paste message from Fire Toy, because I have the exact same problem with my ink cartridges


I have both black and colour instant ink cartridges installed in HP Envy 6200.  Recently my printer has started to display an error message which states...

Cartridge problem - reinstall cartridges


I have tried to reinstall, wipe sensors of dust etc along with other measures suggested by the web agent and online help solutions.  Nothing has worked and I cant seem to get anyone from HP instant ink to get back to me about replacing the cartridges.


Help please!! 

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