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‎11-16-2019 02:38 AM

HP Recommended
Product: Envy 360 15 bq150na
Operating System: Microsoft Windows 10 (64-bit)

So I’m not happy, in fact I’m well pissed off……….


I’ve been having a lot of trouble with latency issues. The laptop I’m using is more than capable of running Traktor Pro 3 but from the second I start playing tracks I’m getting popping and crackling noises. 

https://youtu.be/k2CxEYiMS_A

 

I’ve worked with the guys at Native Instruments and followed all the tips and advice they have given me but nothing has worked. They suggested going to HP the manufacture of the laptop and see what they say. Again they have also been unable to find a fix for this issue.

 

Latency Mon is telling me that Driver files: Wdf01000.sys , ACPI.sys , dxgkrnl.sys , ntoskrl.sys are causing me the most problems. (See Photos) 

ZXLx2LUitbOilze0cr_0zg.pngOEcZjocRifgYGLILmQ5Epg.png

 
 

Some of the stuff I have tried includes, All the optimisation tips from NI, Reinstalling windows 4 times now. Updating all the drivers in the machine, Updating the BIOS, Only having Traktor program on the machine nothing else. Disabling the network adapters, Disabling dynamic tick, Power optimisation, 


All of this has been going on now for about 2 months and I’ve had enough pissing about.


Can anyone offer any more advise before I pack up all this gear and sell it on for something else.

 

My laptop HP Envy 360 15-bq150na : https://support.hp.com/si-en/document/c05864971 
I’m using a Traktor S4 Mk2 controller and running Traktor Pro 3 software 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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