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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎11-17-2019 01:04 AM

HP Recommended
Product: HP ENVY Photo 7855
Operating System: macOS 10.14 Mojave

I have a NEW Printer (7855).  I get this error message like many other people  -9923 stating there is some communication error...    I can Print Documents and photos just fine.

I can actually Scan a document by using my iPhone but from the iMac, the printer will not scan.

 

I downloaded the HP Easy Scan App but it still will not work.  When I first bought this printer two months ago (Sept 2019) I tested the scan and it worked fine.  But now...  no luck.

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