• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎11-20-2019 01:40 AM

HP Recommended
Product: HP Officejet Pro 8620
Operating System: Microsoft Windows 10 (64-bit)

I have just bought a reconditioned laptop (a Lenovo x260) to replace my aging Dell PC and I am having problems with installing my Officejet Pro 8620 all in one printer.  I transferred a number of programs via Laplink from my old PC, including the drivers, and then tried to install the printer to operate via wireless.  Although I can scan wirelessly whenever I try to print I get a message that there's no printer and the print goes to the printer queue.  I have tried uninstalling and installing several times, even downloading the HP Installation Failure - Unknown Device instructions and following these.  However that was not easy as I don't think that this was written for Windows 10 as, amongst other things, it mentions Microsoft Fixit which does not seem to be present in Windows 10.

I am not sure that the Uninstall is actually uninstalling everything.  Can anyone tell me how to clear all the HP printer files and drivers from the computer so that I can start from scratch re-installing the drivers and software?

Any other help or advice that you can give would be appreciated. (I can't use the original installation CD that I have as this was for Windows 7).

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.