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HP Recommended
HP OfficeJet4650
macOS 10.12 Sierra

Hello,

 

I have been trying to set up our printer in a new office space and while I can connect through safari using the printer's ip address, the printer does not appear in any of my applications. 

 

I have tried to download the driver again and I immediately get a warning that the certificate is expired. Although I go through the steps and complete the installation. The driver is no where to be found on my computer and is not installed properly.  

 

Will there be a new driver for the OfficeJet 4650 available soon that solves this issue? 

 

Screen Shot 2019-11-26 at 11.22.57 AM.pngScreen Shot 2019-11-26 at 11.23.08 AM.png

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