• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is how to use Windows Security to Protect HP PCs Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎11-27-2019 11:17 PM - edited ‎11-28-2019 08:21 AM

HP Recommended
Product: hp envy 17 ce1003ca
Operating System: Microsoft Windows 10 (64-bit)

I recently had issue with my laptop so I had to do a repair reset which erases everything and reinstallation of windows 10.

I currently have 1909 os version and my touchpad is completely not working. I already tried the steps on this thread here but the driver still missing in the device manager and in the touch pad section of the devices settings. I performed multiple hard reset, soft reset and windows installation to no avail.

 

I'm wondering if there's a way to get the touch pad back on this laptop. Appreciate any help from you guys.

 

 

**update**

touch pad is working now as of 08:00am mountain time of 11/28 but lost the gesture functions and the scrolling function of it. checked the touch pad settings and still the same. touch pad driver is still missing in the device manager. tried resetting the laptop and still the same.

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.