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HP Recommended
HP Gaming Laptop - 15-dk0068wm
Microsoft Windows 10 (64-bit)

I purchased the Black Friday Walmart HP special; The HP Gaming Laptop - 15-dk0068wm

I have been trying to run UserBenchmark to see how tough it is and I continue to get a Direct 3D error (screen shot attached)

Did not expect this error since

1) it is a gaming laptop

2) It has Intel UHD 630 and Nvidia GeForce GTX 1050 3gb graphics.

 

Laptop is completely updated - OS, Drivers and BIOS

Any ideas?

 

Thanks

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