Printer Setup, Software & Drivers

This failed installation was for a Wi-Fi connected printer.  The installation worked with a USB connected printer configuration, but failed when configuring the remote printer configuration.  The printer was previously set up and working for other PCs, but during this failed remote setup, it removed the printer connection to the router, so other PCs can no longer use the printer.

This phase ran for 15 to 20 minutes before failing.

Oddly, the installation program thinks it is installing on a Windows 8 computer.  It is actually Windows 10.  Windows 8 has never been used!

Once the install fails, it removes all software including destroying the printer’s connection to the router!

The troubleshooter added no value in determining the problem.

The installer (uninstaller) reboots the computer without asking, so everything that was open was lost!

On the 10th try to install the printer, we set it up as a USB-only configuration that went to completion.  We then added the Wi-Fi function that seems to have completed without uninstalling everything, but when trying to run the "HP Solution Center", we get the message that the installation is incomplete.  We can print, but cannot scan initiated from the PC.  When initiating a scan from the printer, the Windows 7 laptop is in the "destination" list, but not the Windows 10 PC.  The Windows 10 PC used to work properly, but scanning stated failing in ~September, 2019, so we downloaded the current printer driver and attempted to reinstall the printer.  

We then ran the HP Print and Scan Doctor.  No help there.  My old Windows 7 laptop installed the printer and works fine, but no luck with Windows 10.  All Windows updates were applied and we're using the latest printer driver.