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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎12-01-2019 02:09 PM

HP Recommended
Product: HP Envy

The cursor (the mouse) does not appear while I am in windows. This is the case both useing the synaptics trackpad and when connecting and using an external mouse, I have not pressed anything to disable the mouse or have not installed any updates for the laptops it just suddenly stopped working, I have attempted numerous solutions all of which not working including: deleting the uperlimits file, using windows updater and even dowloading drivers direct from HP only to have the error message that they are not supported even though my products serial number was provided.

I need this issue to be fixed soon.

Hope you can help

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