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‎12-04-2019 02:17 PM

HP Recommended
Product: envy 5660
Operating System: Microsoft Windows 10 (64-bit)

my printer doesn't produce output from my win 10 laptop, items are stuck in the queue. I get messages that the printer requires attention. I tried running the troubleshooting software, which tells me it made some changes and I should restart. I've done this with no effect. I've downloaded the latest driver 3 times, again with no effect. The printer works fine when I print from my phone. Does anyone have a suggestion?

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