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‎12-08-2019 10:04 AM

HP Recommended
Product: Spectre x360 13-4105
Operating System: Microsoft Windows 10 (64-bit)

My Spectre x360 is four years old. Lately it has been frequently running hot with CPU usage very high, and I was unable to figure out why. In recent weeks I noticed the laptop didn't sit properly on my desk, as if it had legs that were not level. This too puzzled me and then the touch pad started looking distended, popping up on one side.

 

After doing some research I've come to believe I have a bloated/swollen battery as others have. I'm well out of my warranty period but this is pretty frustrating to me because I usually use this laptop on a docking station and very rarely off its charger.

 

I have run the HP battery utility and it shows that the battery is fine. And yet I keep seeing posts/tweets about this battery recall and supposedly mine is not included. How can this be? Is this even safe to use?

 

What is my recourse here? Because I'm looking and so far I can't even find a replacement part. (I have yet to attempt to disassemble the laptop; I'm waiting on a new electronic repair toolkit to arrive this week.)

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.