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This is an ongoing problem I cant fix it. When I try printing a picture. Enter size and type of paper. enter size of photo It doesnt recognize they are the same, message says it cant preview so it wont print. This happens with all sizes I can only print on a 8X10 paper I am unable to locate a way to place photos in separate locations so its always a waste of paper and very frustrating. I have tried clicking the shrink to fit and every other setting that I can think of. I have been using HP and other printers for many years so its not like my first time

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