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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎12-11-2019 10:48 AM

HP Recommended
Product: HP MFP M477fdn
Operating System: Microsoft Windows 10 (64-bit)

PLEASE HELP! I did everything that other forum posts suggest and nothing seems to work.

 

Error: While scanning to email from MFP M477fdn all in one laser printer I get the following error:

cannot resolve the smtp server. check the smtp and dns server settings with your system administrator or internet service provider.

 

Email service: Gmail

Here's what I have tried:

  • I have turned ON allow access to less secure apps in Gmail

  • Scan to email -> Outgoing email profile
    Your email address: <myemail>@gmail.com
    Display Name: <my name>
    SMTP Server: smtp.gmail.com
    SMTP port: tried 465 and 587
    Always use secure connection (SSL/TLS): Tried checking and unchecking - made no difference
    UserID: <myemail>@gmail.com
    Password: <password>

  • Networking -> Network Identification
    Primary: 8.8.8.8
    Secondary: 8.8.4.4

I have updated the drivers on the printer as well.
What else am I missing? Please help!

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