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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-11-2019 03:01 PM

HP Recommended
Product: HP ENVY 7640
Operating System: Microsoft Windows 7 (64-bit)

HP ENVY 7640 printer stopped answering faxes automatically. Was answering faxes automatically.  It has been some time since received a fax but unable to receive fax now.

-Able to send and receive faxes manually.

-Sleep Mode > 5 min.

-Redid Setup Wizard and set on auto answer and set on 2 rings to insure a button had not been hit/changed inadvertently.

-This phone line only used for faxes so ringer is turned off.

-No distinctive ringer

-no answering machine

-no phone connected to line

-Printer connected to computer wirelessly

-Printer is current on all updates

-researched forums and google for answer but was not able to fix

-clicked on HP support and did not find any topics to fix problem

-printer not under warranty

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