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‎12-13-2019 03:21 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My printer and computer are working fine in the past period. But, when I recently print a pdf, i got a error notice from the printing queue without any information. I had tried to print a testing page from the windows system and i got the same error notice.

Screenshot_1.pngScreenshot_2.png

If i print the test page using the HP Smart, It works. Therefore, i tried to use the HP Smart to print my pdf and i got the same error status. 
I have done the following test:
1. Using the macbook to print the document (Work)
2. Reinstalling the driver and related software by following the instruction from other problems (Don't Work)

2.1. Try to install by HP Smart
2.2 Try to install by Web Full Package https://support.hp.com/in-en/drivers/selfservice/hp-envy-5000-all-in-one-printer-series/14095644/mod...


Please help me to figure out the solution. Thank you.

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