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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎12-23-2019 07:40 PM

HP Recommended
Product: HP ENVY Laptop 13-aq0xxx
Operating System: Microsoft Windows 10 (64-bit)

A while ago, my laptop's touchscreen began to stop working periodically, where a restart would fix this.  Eventually, however, the HID Compliant Touch Screen driver just disappeared from the Device Manager.  I attempted using the HP Support Assistant and the HP Diagnostics software (which didn't show any options for the touch screen).  I did some more research about the yellow warning on an I2C HID Device driver, and was told to use the troubleshooter, which had no options.  I don't know what to try next, but PLEASE, do not tell me to reset my computer or check the bios or whatever, I have already tried it.

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