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‎12-27-2019 11:10 AM - edited ‎12-28-2019 06:00 AM

HP Recommended
Product: hp laptop 15-bs0xx
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

So I'm having this problem since a couple of days that my laptop dies between 30-40%. I have tried everything, run every program there is but all the reports say the same: my laptop is fine, my battery is fine, everything is OK. I've also calibrated my laptop 2 times now, but even that doesn't do the trick. This whole thing came out of nowhere.

 

When my laptop dies, it doesn't give any warning, it just shuts down. After restarting, it also doesn't give a crash report.  The only way to turn it on again, is to temporarily plug in my adaptor and press the 'on' button. When turned on, I can remove the adaptor again and my laptop runs for another halve an hour or so. When I keep my adaptor plugged in, I dont have this problem. So it must be something with my battery, right?

 

I do not know what to do now. My laptop is only 1,5 years old and I desperately need this to be fixed

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