• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Notebook - 15-af107au
Microsoft Windows 10 (64-bit)

Hi,

 

When I turn on my laptop, only the HP Logo comes up followed by the "Automatic Repair" and then Black screen.

I ran the Systems Quick Test and it showed up a Hard Drive Short DST Check Failed.

I have the Failure Id as : 9K2BNM-80D9TC-XD7WMF-60XJ03

It is out of warranty now.

Can anyone please help me what I should do now ?

 

Best regards,

Soumya

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.