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‎01-03-2020 01:03 PM

HP Recommended
Product: HP OfficeJet 8600
Operating System: macOS 10.15 Catalina

Background:

Purchased new ink for the 8600 and ran straight into the Regionalization issue.  Previous inks were Z10, new inks are Z40.  Bought a whole new set of Z40, but still encountered the Incompatible Ink message.  Confirmed that the printer is "locked" to the US region and needs to be reset to Asia Pacific (NZ).  Contacted HP about having them do a Regionalization Reset so that I can use Z40 zone inks.  Spend 1.5 hours on the phone with the HP rep, who was very good, but ultimately unable to perform the regional reset.  The reason given by HP was that with the new MAC OS (Catalina) HP can no longer access the things it needs to access due to heightened security in Catalina.   HP suggested in borrow someone's Microsoft PC.  Unlikely to happen, so .....

 

Two Questions:  

1.  Has anyone been able to get the Regionalization Reset on their printer to work under MAC OS Catalina?

2. Has anyone been able to get the Regionalization Reset to work under a pre-Catalina MAC OS?  I do have an option to fall back to an earlier MAC OS, but don't want to go thru the trouble to try this if there is no proof that it will work.

 

Thanks for any feedback or suggestions.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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