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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎01-03-2020 03:30 PM

HP Recommended
Product: HP Envy Photo 6234
Operating System: Microsoft Windows 10 (64-bit)

The printer cannot connect to the instant ink server. The printer screen shows the message "Cannot print. Connect printer to update HP Instant Ink status." When I press Connect the following message shows "The printer cannot connect to Web Services." This has been showing for a few weeks now and I cannot print anything. When I login to my Instant Ink Account it shows the printer as online with a green tick, but in the top right it says "Cannot connect to printer now". If I press the refresh button the same message comes up. I've tried repowering the printer and the wireless router. Can someone help?

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