• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎01-04-2020 01:57 AM

HP Recommended
Product: HP Laserjet Pro MFP M127fn
Operating System: Microsoft Windows 10 (64-bit)

1. Product Name and Number
• HP Laserjet Pro MFP M127fn
2. Operating System installed (if applicable)
• Windows 10 64-bit
3. Error
• HP install software will detect printer but will freeze at 99% after around 20 mins preventing install of required drivers.

• ERROR MSG: An install operation took too long to execute. This is a fatal error preventing product use. Please restart computer, and run this installer again. If the problem persists, please check the product support website for your product.

• HP Laserjet Pro MFP M127fn shows in printers and scanners but with "driver is unavailable" no option to manually install driver.

• restarts/reintalls result in same error. Have tried two USB cables. USB 3.0 slot and 2.0. USB setting on printer set to full. with the smart install printer setting on and off all with same error.

• Please refer to jpeg photo of error attached.

I have wasted many hours trying to get this going. Your assistance is appreciated.

Kind Regards,

Chris

HP ERROR.jpg

 

 

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.