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‎01-04-2020 12:46 PM

HP Recommended
Product: HP OJ 3833
Operating System: Microsoft Windows 10 (64-bit)

As described in the title my printer only prints in black even when "test" pages print in full colour.

I discovered that when accessing the "properties" of the printer and trying to define my preferences it does not prompt to choose between colour and black mods.

According to the printer "doctor" app everything is OK; I swapped both ink cartridges with new ones and the subsequent alignment page comes out in full colour but, as soon as I select a document that contains colour the output is 100% black.

I've downloaded and installed the most current drivers but the problem remains. Is there a different driver that I don't know about it?

Please and thank you.

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