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    Check documents on compatibility, FAQs, upgrade information and available fixes.
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‎01-06-2020 02:22 PM

HP Recommended
Product: hp 8710
Operating System: Microsoft Windows 10 (64-bit)

My 8710 printer used to print on both plain paper and photo paper. Now it makes a loud noise whenever I try to use photo paper. It prints roughly half of the picture (the top half) and then cuts off. Or, the paper jams. I have changed the settings to try photo paper, glossy paper, and heavy plain. None of those options worked. I have cleaned the printer rollers and tried a soft and hard reset. I have also confirmed all firmware is up to date. 

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