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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
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Hp elite book 840
Microsoft Windows 10 (64-bit)

I have a laptop that since morning has been working well but later on it displayed a message on the screen that it had a problem and would restart on it own....i waited but it never did so. I switched it on but it did not display anything on the screen...the only action i see is the background lights on the keyboard and the power button coming on but the screen remains black...the caps and numlock buttons do not light...the background lights then disappear after some seconds then they come on again...it has been doing the same thing for hours without any progress...i really need help guys

 

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