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‎01-10-2020 12:18 AM

HP Recommended
Product: Xpress M2835DW
Operating System: Microsoft Windows 10 (64-bit)

Dear all,

 

my M2835DW goes to neverending sleep after a few days without printing. He also disappears from the device list on the  WiFi-router. The I/O-switch still glows faintly blue, but I am unable to wake up the printer via WiFi (Win10, IOS, Android), a (permanently) USB-connected Win10-PC or even any buttons on the device.  Pressing buttons only leads to a "virtual" start up with whirring and blinking lights, but the printer still won't print or show up in any device list and goes back to sleep after a minute. The only working remedy is to manually cut the power (pull the cord) and plug it in again. After that the printer shows up again on all devices.

I already accessed the webclient and enabled the "wake up event" (that normally seems to be the cure, following various threads on here), but to no avail. A few days without a printed page and the printer disappears.

I just had the idea to assign him a permanent IP (something I seemed to have forgotten) but that doesn't explain the behaviour on USB.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.