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Microsoft Windows 10 (64-bit)

Hello Everybody,

 

Unfortunately, I have updated my Windows 10 to 1909 (10.0.18363.535); after that, I cannot print anything in this OS.

When I am trying to print anything, windows delete the print queue.

 

I tried to reinstall the drivers. Both options were used - update from HP official website and via Windows Update.

 

HP Print and Scan Doctor did not fix the problem also.

 

I tried to install kb4524147, but it looks like that it cannot be installed in 1909.

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