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‎01-14-2020 12:33 PM

HP Recommended
Product: HP Notebook
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I've had this notebook since 2016 or 2017. I have been using the antimalware scanner Hitman Pro on demand for a few years as well.  Hitman Pro is now saying that HP Touchpoint Analytics, which I assume came preinstalled on this laptop, is "spyware".  The scanner is flagging thousands of files.  I have had Hitman Pro ignore the findings so far, but I can't make this software exclude this program.    I contacted Hitman Pro support, and they are standing by their assertion that HP Touchpoint Analytics is spyware and that I should uninstall it.  They are citing an article from 2017.  They are also pointing me to an instruction page on HP's website for uninstalling Touchpoint Manager, which, as I understand it, is not the same thing and I don't even have on my system.  That is apparently for business clients, which I am not. 

 

I would like the HP Support Assistant to remain functional, and I am wondering if it would still work if I uninstall HP Touchpoint Analytics. 

 

Hitman Pro is not much use if I have to selectively sift through thousands of  entries to see if there is a finding, so it comes down to my having to choose between the two programs. 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.