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‎01-15-2020 01:56 AM

HP Recommended
Product: HP Pavilion 17-ab301na
Operating System: Microsoft Windows 10 (64-bit)

My HP Pavilion laptop is out of warranty, however, I have had constant issues with this and even with HP premium support, they were unable to resolve my blue screen problem "VIDEO_DXGKRNL_FATAL_ERROR" whenever I close the laptop lid and re-open.

HP Premium support have advised various fixes and the final one being a complete reset of the laptop after backing up everything. The close-open laptop lid still comes with blue screen as above.

Does anyone else have this issue? 

I am wondering if the issue is with the Power Management of this laptop? Perhaps the sleep mode or some other setting needs to be tweaked somehow?

Any advice from HP or anyone on this forum much appreciated.

Frustrated is in an understatement!

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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