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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎01-15-2020 06:20 AM - edited ‎01-15-2020 06:53 AM

HP Recommended
Product: HP EliteBook 735 G6
Operating System: Microsoft Windows 10 (64-bit)

I have an HP EliteBook 735 G6 with SureView (all latest drivers and BIOS have been installed and checked with the HP Image Assistant!), but it seems that the "enable privacy setting" only lowers the brightness of the screen. In other words, when my brightness of the screen is already low, "enabling SureView" has no effect (fn+f2), other than changing the existing brightness (and fn+p doesn't even work). Thus there is no "turning the privacy screen on or off". The only effect of turning the privacy screen on, is a limited upper brightness.

The end result is a screen that is a horror to look at, let alone for multiple hours.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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