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‎01-15-2020 08:33 AM

HP Recommended
Product: HP Pavilion dv7-6199us Entertainment Notebook PCmple: Pavilion 65XX
Operating System: Microsoft Windows 10 (64-bit)

It seems that a recent Windows update has made my Synaptics finger print scanner inoperable. When I go to the finger print sign in screen in settings clicking on "Hello fingerprint", I get a message that says "we couldn"t find a fingerprint scanner compatible with Windows Hello Fingerprint". Has any else experienced this and is there a solution?

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