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‎01-16-2020 12:09 AM - edited ‎01-16-2020 12:10 AM

HP Recommended
Product: T430
Operating System: Other

We recently upgraded our HPDM4.7 sp11 to HPDM5.0 SP1

Our T430 ThinPro thin clients have agent version 4.7.3674.33464.

Shadow device with HPDM5.0SP1 is working, no problem.

After upgrading the agent version to 5.0.3674.37373 the "shadow device" is not working anymore.

HPDM gives the error:

ErrorCode: 14004132, Error Detail: Create VNC process failure., Error Info: No trust store for VNC SSL Connection.

 

What changed in the new agent version and how can we fix it?

 

Thanks,

Ruud

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