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Deskjet Ink Advantage 4675
Microsoft Windows 10 (32-bit)

Since I changed my computer to Windows 10, I have had problems with my printer settings. I have changed to default with colour and automatic print on both sides but it keeps returning to monochrome and I can only print on both sides manually.

I keep attempting to change, but it reverts back to the same.

I tried downloading a different driver for my printer and it reverted back to the same issue. If I copy and sometimes for printing I can print colour and so I think it is within the settings as printer appears to be fine.

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