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‎01-26-2020 05:27 AM

HP Recommended
Product: HP Envy 4507
Operating System: Microsoft Windows 10 (64-bit)

Hi I have a HP Envy 4507 printer. Since I installed new cartridges from HP instant ink I constantly get an error message saying incompatible cartridge. At first I was able to get around it by removing the cartridge and reinstalling it. It would print 1 page before the error showed again. I have followed all the recommended steps, cleaned contacts, updated firmware etc, etc several times but now the error shows constantly and I cant print at all. I have noticed though that the ink cartridge number is different that what I used to use. Previously I used 301 cartridges but these new ones are 63/302. Are they the wrong cartridges for my printer? I have used the virtual agent several times with no solution and tried to email HP several times with no reply. I would appreciate any help

 

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