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‎01-27-2020 10:55 AM - edited ‎01-27-2020 11:00 AM

HP Recommended

Hi

 

I have a problem with my Envy 5530 Printer. When I scan to Jpeg it splits the image.

The HP solution is to go into the printer assistant, and then into advanced settings and turn the 'auto-crop' option off.

However, since updates it seems I have to reconnect my printer via the 'connect a new printer' link.

But this fails each time, as below;

 

Unsuccesful (2).png

 

From here the HP solution is to uninstall the printer software and reinstall the lastest version. However the uninstall also fails each time and I get an error message as below;

 

Printer Error.png

 

I have tried the troubleshoot wizard steps (as below), which finishes by referring me to Microsoft. They were no help and referred me back to HP;

 

Wizard (2).png

 

I have also tried all the steps on this link, (apart from the regedit stuff) and am now in an even worse situation, where the printer no longer even recognises the laptop.

 

Can anyone advise how I can get over this issue and remove the printer software so I can start again from scratch.

 

Someone on another forum suggested HP may have a Diver Removal Tool/ Driver Cleaning Tool?? ... or is that the wizard.

 

Thanks 

 

 

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