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HP Recommended
Lenovo 2 in one
Microsoft Windows 10 (64-bit)

My new Lenovo lap top had no problem finding and printing to other wireless printers at home and at the office, but can not seem to find or connect with HP Deskjet 6988 in my personal office.  I went through process to "Add Printer" but the HP 6988 does not show up among all the other HP Printers.  The latest series list is Deskjet 5600 Series.

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