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‎01-27-2020 05:28 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I am trying to connect my Elgato HD60s to my Laptop, however it is having issues connecting through my USB ports. when I try to plug it in to the 2 USB 3.0 ports on the right side I get a message saying "Game Capture needs to be connected to a USB 3.0 port to fuction properly."

 

As far as I know all the USB ports on this laptop should be 3.0 ports, so what I want to know is why doesnt it work? 

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