• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎01-31-2020 09:32 AM

HP Recommended
Product: Officejet Pro 9019
Operating System: Microsoft Windows 10 (64-bit)

I recently purchased a new Office jet Pro 9019 printer

The printer has been trying to download  automatic updates. For some reason the download turns of the wireless signal and the update fails to happen.  I then have to reset the wireless signal each time using the wizard.

If I try to do a manual update the same thing happens.

I read that that you can turn off the automatic mode and have either on request or or not at all.

When I tried to reset it it said that the facility was locked 

I then read that if you return the printing settings back to the factory ones you can then have the option.

This I did and low and behold the options appeared and I have selected the "on request" option.

So that is the back ground to my overall problem.

Do I really need updates at all, only you experts will know and advise me. 

How can I overcome the problem of the wireless signal dropping out.

My wireless signal is excellent and never drops out, so that is not the problem.

Any help would be appreciated.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.