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‎02-05-2020 06:57 PM

HP Recommended
Product: Envy

Hi,

 

I just got a new laptop and pulled it out of the box and have a few problems. I got the touchpad working (it needed a driver update) but the backlit keyboard does not work. The light is on the f6 key to indicate I have the speakers muted. 

I tried the f5 key (which shows the backlit symbol) and the function f5 (also shift, function f5), I had a microsoft advisor walk me through going into the bios to play with active key settings and that didnt work. I ran all of the updates possible and still nothing.

 

Let me know what I need to do to get this resolved!

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