HP Envy 17 keyboard backlight

[paulagoldie]

Hi,

I just got a new laptop and pulled it out of the box and have a few problems. I got the touchpad working (it needed a driver update) but the backlit keyboard does not work. The light is on the f6 key to indicate I have the speakers muted. 

I tried the f5 key (which shows the backlit symbol) and the function f5 (also shift, function f5), I had a microsoft advisor walk me through going into the bios to play with active key settings and that didnt work. I ran all of the updates possible and still nothing.

Let me know what I need to do to get this resolved!

[praveen196]

@paulagoldie Welcome to HP Community!

Please provide the correct product number.

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http://support.hp.com/us-en/document/c03754824

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