• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎02-13-2020 06:08 PM

HP Recommended
Product: OfficeJet Pro 9015
Operating System: macOS 10.14 Mojave

I have tried ad nauseam to install 2 brand new HP OfficeJet Pro 9015 AIO printers and cannot get them to install.  I am fairly tech savvy, have connected printer to my network and have made sure my MacBook (running 10.14 Mojave) is on same network and the **bleep** app won't find the printers.  I can usually install printers 1-2-3, but this is ridiculous.  I've tried one at home and one at work (so 2 different networks) and I can't even get drivers installed.  For some INSANE reason, HP does not provide drivers online to download for Mac users...only for PC-- Thanks HP!  

 

Any help would be EXTREMELY appreciated.  If the drivers are hidden online someplace, please let me know if you know where I can find them...or any other suggestion.  Thanks!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.