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HP4A1007 HP Envy 4520 series
Microsoft Windows 10 (64-bit)

Hi, 

I have just got a new 2 in 1 tablet and whenever I print I keep getting User Intervention. I just permanentley restarted the whole device so everything was erased, it also said driver problem. After reseting everything, it still says user intervention. I fix it by stopping and restarting printer Spooler but the next day it says User intervention again and is not easily fixed by restarting print spooler. Please advice me on what to do. Thank you 

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