• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎02-20-2020 11:24 AM

HP Recommended
Product: HP OfficrJet Pro 8710
Operating System: Microsoft Windows 10 (64-bit)

I am trying to update the firmware on my HP OfficeJet Pro 8710. This is a recommendation on the HP website to  fix potential security vulnerabilities in printer firmware.

 

The firmware update software reports the printer status as "busy".

 

The printer network connection is via Ethernet cable.

 

I primarily use the printer for scanning documents and sending the occasional fax. The printer is working just fine. I can scan a document, send a fax, etc.

 

It would be nice of the author(s) of this firmware update software included a log that provided detailed diagnostic information. Saying the printer status is "busy" is pretty close to useless information. 

 

Thanks in advance.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.