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HP Recommended
OficeJet 8630 All in One Pro
Microsoft Windows 10 (64-bit)

My printer stopped working. The Printer and Scanner list says the Driver is unavailable. The printer is working fine. I can print to it from other computers. The HP Smart App sees it and can print from my computer, but is does not work as a printer on the network for my computer. I have uninstalled and reinstalled everything several times. I cannot find any updates for it. I have run all the HP diagnostic tools except the Print and Scan Doctor which will not download. The Device setup does not connect. It shows up in control panel, but is not active as a printer. How else can I solve this problem? 

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