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HP Deskjet 2130
Microsoft Windows 10 (64-bit)

Hi, 

 

I have bought a new 2130 deskjet printer.

I already had a 2130 before.

Apparently the devices are slightly different.

After installation the program asked me each time to choose the old or the new printer.

So I decided to remove everything from the old printer and to install only the new printer.

I uninstalled all drivers/apps/programs.

Then I tried to re-install my new printer.

But the installation failed giving me an errorcode but I did not write it down.
I removed everything again. Even a HP-log file I noticed in 'Program files'

I retried the installation but now the system tells me almost immediately : installation completed.
But nothing has been installed.

Now I'm stuck ....

Heelp ... 

 

Who Me Too'd this topic
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