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‎02-29-2020 11:28 AM - edited ‎02-29-2020 02:46 PM

HP Recommended
Product: HP ENVY TE01
Operating System: Microsoft Windows 10 (64-bit)

I purchased this computer over President's Day weekend, so it is fairly new. I purchased the HP ENVY TE01 but had some added customizations. 

The issue I'm having is that the screen will shut off or freeze completely. Initially, I thought this was due to the monitor, but after switching monitors, VGA and HDMI cables to try various tests the issue is still occurring.

The freezing/lock up happens at random times. I've run tests/ diagnostics in the BIOS and everything indicates no error or issue. However, the only way I can turn the computer back on is to do a hard-shut down, which I imagine isn't healthy for the computer system.

I'm not sure what to do at this point and am considering just returning this product, if only I can get a hold of a person to do so. If there are further suggestions or just instructions to return this product, then I would be greatly appreciative.

 

**UPDATE: Now the system freezes and turns to a pink/red screen without any mouse or keyboard capabilities

Thanks!

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