• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!

‎03-02-2020 06:48 AM - edited ‎03-02-2020 03:10 PM

HP Recommended
Product: OMEN by HP 15-DC1054NR
Operating System: Microsoft Windows 10 (64-bit)

Hello, I did some googling and found I have the same problem as this user did

https://h30434.www3.hp.com/t5/Gaming-Notebooks/Help-WASD-zone-colors-stopped-working/td-p/7243013

Windows/bios is up to date, turned on and off backlight using F4 and command center

I noticed a few times while gaming that the WASD zone would flicker randomly, now it just doesn't turn on

I never let my laptop over heat (max 75 degrees celsius) and its less than a year old.

Any help would be wonderful, thank you.

 

Edit: while watching a video on youtube 1-2 hours after posting. the zone lit up

Edit2: its not working again

 

89074966_147405783086345_7577340698429489152_n.jpg

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.