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‎03-02-2020 06:48 AM - edited ‎03-02-2020 03:10 PM

HP Recommended
Product: OMEN by HP 15-DC1054NR
Operating System: Microsoft Windows 10 (64-bit)

Hello, I did some googling and found I have the same problem as this user did

https://h30434.www3.hp.com/t5/Gaming-Notebooks/Help-WASD-zone-colors-stopped-working/td-p/7243013

Windows/bios is up to date, turned on and off backlight using F4 and command center

I noticed a few times while gaming that the WASD zone would flicker randomly, now it just doesn't turn on

I never let my laptop over heat (max 75 degrees celsius) and its less than a year old.

Any help would be wonderful, thank you.

 

Edit: while watching a video on youtube 1-2 hours after posting. the zone lit up

Edit2: its not working again

 

89074966_147405783086345_7577340698429489152_n.jpg

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