• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!

‎03-02-2020 04:39 PM

HP Recommended
Product: Hewlett-Packard LaserJet M15a
Operating System: macOS 10.15 Catalina

I'm trying to print from an Apple Macbook Air to a Hewlett-Packard LaserJet M15a. The two devices are connected via a USB cable.

The Apple Macbook Air is a 13-inch model produced in early 2015 running Catalina 10.15.3.
The Hewlett-Packard M15a has the model name W2G50A. The firmware datecode is 20190725.
I have installed HP Smart version 4.5.2 on the Macbook Air.

The HP Smart software reports a connection to the printer. The Apple Preferences > Printers and Scanners page shows the LaserJet M15a as the sole connected printer. If I reset the Printers and Scanners to remove the printer and the Add a Printer, the Apple once again reports that it is connected to the M15a.

When I send a document to the printer, the computer prepares the document and reports sending it to the printer but nothing prints. The Power button/Ready LED is on steady through all this. It does not flash. The Attention LED is always extinguished.

If I unplug the HP M15a printer from the Apple Macbook Air and, using the same cable, plug it into my laptop running Windows 10, the printer works as expected.

What shall I do next to get this printer to work on the Apple computer?

Charles
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.